Community FAQs

Architectural

Do I need approval for exterior modifications?
Yes. All exterior modifications or improvements require approval through the Association’s Architectural Control process. Please submit an Architectural Request before beginning any work.

Where can I find the Architectural Request form?
The form is available in TownSq.

  • Log in to your community portal
  • Select “Architectural Review”
  • Click “Submit Project”
  • Complete the form and upload any supporting documents or photos

You can also track your request status in real time through TownSq.

How long does approval take?
Applications are reviewed by the Architectural Review Committee (ARC). A decision may take up to 30 days from submission. To avoid delays, please include complete details with your request.

How can I check my application status?
Log in to TownSq and select your project to view updates. If you have not received a response after 20 days, please submit a request in TownSq or email HRSHMManager@Goodwintx.com.

Board Meetings

When are Board meetings held?
Meeting dates and times are posted in the News & Events section of TownSq and emailed to registered users in advance.

Where can I find meeting minutes?
Meeting minutes are available in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain?
The Association maintains common areas. Homeowners are responsible for maintaining their property and keeping the community clean.

How do I report a maintenance issue?
Submit a request through TownSq, including photos and detailed information. You can track the status of your request within the system.

Trash & Utilities

  • Trash and bulk pickup schedules: Contact your provider or check TownSq for updates
  • Utilities (electric, gas, water, trash): Homeowners are responsible for setting up service

Compliance

I received a violation notice—what should I do?
The first notice is typically a courtesy notice. For questions, contact:
📧 HOUCompliance@Goodwintx.com

How do I report a concern?
Submit a request via TownSq with photos and details.

How often are inspections conducted?
Compliance inspections generally occur bi-weekly, with additional spot checks as needed.

Where can I find rules for tenants?
Refer to the Governing Documents available on the community website.

Contacts

Who can I contact for help?

  • TownSq App: Submit requests anytime
  • Customer Service:
    📞 855-289-6007
    📧 info@goodwintx.com
    🕒 Monday–Friday, 8:00 AM – 6:00 PM
  • Community Manager:
    Stephanie Garza
    📞 281-706-8969
    📧 HRSHMManager@Goodwintx.com
  • Compliance Team:
    📧 compliance@goodwintx.com

How do I contact the Board?
Attend a Board meeting or submit a request via TownSq.

Governing Documents

Where can I find community documents?
Visit www.goodwintx.com and search for your community to access governing documents.

Financial

How do I check my balance?
Log in to TownSq or contact Customer Service.

How do I pay my assessment?

Mail:
Rosehill Meadow Community Association
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447

Online (TownSq):

  • Log in at https://app.townsq.io
  • Select your account
  • Click “Make a Payment”

Payment Options:

  • ACH (e-check): $1.50 fee
  • Credit card: $1.50 + 3.5% fee

Annual Assessment

  • Amount: $638 per home
  • Due: Annually
  • Late after: February 28

Other Key Info

  • Property Code: HRSHM
  • Negative balance = account credit

Payment Plans / Past Due Accounts
📧 delinquencies@goodwintx.com

Insurance

How do I get proof of insurance?
Contact Customer Service or submit a request via TownSq.

Insurance Certificate Requests:
Community Policyholders
📞 214-272-4056
📧 CertificateRequest@CommunityPolicyholders.com

Owner Information

How do I update my contact details?
Submit updates via TownSq or contact Customer Service.

Resale & Lender Requests

Order documents through Community Archives:
🔗 https://marketplace.communityarchives.com/login

Includes:

  • Resale Certificates
  • Lender Questionnaires
  • Account Statements

Rules & Regulations

Leasing

  • Minimum lease: 6 months
  • Entire home must be leased
  • No short-term rentals (Airbnb, VRBO, etc.)
  • Owners remain responsible for tenants

Pets

  • Up to 3 household pets per home
  • No livestock or commercial breeding
  • Pets must be contained or leashed

Parking

  • Standard vehicles only in driveways
  • No parking on grass
  • RVs/boats limited to short-term (48 hours)
  • No vehicle repairs in driveways

TownSq

What is TownSq?
A community app for payments, communication, and service requests.

Features Include:

  • Online payments
  • Community updates
  • Maintenance requests
  • Document access

How to Register

  1. Visit https://app.townsq.io
  2. Enter account number + zip code
  3. Create login credentials

Need Help?
Contact Customer Service for assistance.